Research
Studies of the WordPress product business. The write-up is here, and the data package is on the page.
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Five-star reviews of popular WordPress.org plugins
What do five-star reviewers praise most about popular WordPress.org plugins? This study codes 1,815 recent five-star reviews from 96 popular plugins under an equal-N design. Across the full corpus, product quality leads: easy to learn and works reliably dominate as…
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One-star reviews of popular WordPress.org plugins
What are the most common reasons plugin users leave one-star reviews on WordPress.org? This study codes 1,539 recent one-star reviews from 77 popular plugins under an equal-N design. Across the full corpus, reliability failures lead: the plugin did not do…